Inside the NGN Toolbox: Power Tools for Service Providers

A service provider operating across an aging network can prevent losses from snowballing by tracing the source of connectivity problems in real-time.
Business intelligence enabled by “big data” is no longer a buzz word. It is known by many flavours that are being pitched by vendors today, namely, data warehousing, predictive analytics, data mining, data mash up, and so on. An area that has been finding significant traction within the industry lately is the ability to visualize, analyze, as well as provide the capability to easily disseminate this information across the organization in support of critical decision-making. This data integration, analysis and dissemination is increasingly being enabled by geospatial intelligence. Think of Google Earth for a moment – the possibilities and applicability of this technology and others like it are seemingly endless. Organizations that have adopted GIS technologies now seem to have that competitive edge with real-time/dynamic access to their past, present and future networks. This technology in the past has enabled network engineering departments to design their networks, review rights of ways, design cable routes within structures such as trenches, or overhead on poles, and then trace network assets in the field. This also extended to tracing end-to-end connectivity in real-time, plus many other network design, engineering and operations functions.

Today, the term GIS has many other connotations. Back on the topic of big data again! External third party data providers collect, manage and sell data that can be “mashed” together to provide a comprehensive visual perspective of your network. Data available from third parties includes demographic data, wire-centre locations, tower locations, underserved areas, and more. Some of this data is freely available, e.g. from the US census bureau and the FCC, while other specialized data can be purchased based on either a one-time fee or a subscription model. Mashing up disparate data sources, such as as-built network data, proposed network design, customer billing data, demographic data, and underserved areas using a GIS platform such as Esri, the world leading GIS vendor, can deliver visual, real-time business intelligence – answering, “How should I expand my network? What new services can I deliver? Where are my prospective profitable customers?”

As the NGN becomes a tangible reality, there are many solutions out there for service providers to enhance their product offerings and their ROI. The examples included here are just a few solutions being offered by Enghouse Networks Limited that are shaking up the status quo around the world. To find out more about solutions described in this article, please visit or via email at 


This article is sponsored by Enghouse Networks Ltd.  

About Enghouse Networks Ltd.: Enghouse Networks, a division of Enghouse Systems Limited develops and markets network software and visual computing solutions for a broad range of utilities including Telecommunications Service Providers (ILEC, CLEC, IOC, Wireless Service Providers, Cable MSO, VoIP, Wholesale, Municipalities), Departments of Transportation and Electric Utilities that are deploying next generation networks and smart grid solutions around the world.

Enghouse Systems Limited is a publicly traded Canadian based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol "ESL". Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software.  


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