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Pipeline is read by the global target market for communications and entertainment technology products and solutions. Readers trust Pipeline to provide them with the objective information surrounding latest technology, trends, insights and advice to keep their companies competitive and maintain their leadership.

Pipeline's focused monthly editorial and real-time news coverage provides your company with the best opportunity to reach the industry’s top executives, buyers and decision-makers, to profile your technologies and solutions at the time they are reading Pipeline to help make technology purchasing decisions.

Opportunities are limited. Reserve today.

UPCOMING ISSUE TOPICS:

MARCH 2018


Issue Theme: THE CUSTOMER EXPERIENCE

Event Alignment: CTO Telecom Summit

Pipeline's March 2018 issue will focus on optimizing the customer experience. We all know how critical customer satisfaction is. Customers are expensive to acquire and an unhappy customer can be a massive liability in an era where everyone potentially has access to the megaphone that is social media. In this issue of Pipeline, we’ll discuss many angles of customer experience management, and explore how you can enhance every interaction you have with them, whether active or passive in nature.

Some potential article topics include:

  • Innovating Customer Experience Management (CEM)
  • Providing white-glove customer service
  • Leveraging AI and chatbots
  • Hiring good humans
  • Beyond NPS: visualizing the customer experience
  • Tech tools: empowering the customer service rep (CSR)
  • What customer really, really want
  • Capitalizing on the connected and mobile device opportunity
  • Perfecting the retail experience
  • Meeting the demand for data
  • Proactive care: avoiding impact the customer
  • Making things right, when they go wrong
  • Optimizing the omnichannel experience
  • Enriching digital service offerings
  • Personalizing the mobile experience
  • Tactics for Maximizing ARPU
  • AR and NFC: putting devices to work
  • Contending with connected devices
  • End game: first-call resolution
  • Vendor Spotlight: highlighting a customer experience management provider (Sponsored)
  • Thought Leaders: highlighting perspectives from industry thought leaders (Sponsored)
  • Pitch a topic by clicking the button below

These topics are only the beginning. We want your perspective on the technology, trends, and solutions that are shaping the new customer experience. Submit your pitch below for consideration!

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APRIL 2018


Issue Theme: DIGITAL TRANSFORMATION

Event Alignment: MVNOs World Congress

Pipeline's April 2018 issue will focus on the ever-changing nature of the communications, media, and entertainment industry. How are the goals and tactics of carriers changing, and how must networks, charging models, billing systems, service delivery, customer experience management, fault monitoring, and more change along with those goals? How can carriers leverage data, content, and new experiences – such as AR an VR. What do carriers want to be, what SHOULD carriers be, and how can vendors help them navigate the rocky seas of transformation?

Some potential article topics include:

  • What pitfalls lie ahead for CSPs seeking digital transformation?
  • What's the next content to watch, and how can CSPs deliver that content?
  • What role does automation (SDN, orchestration, IBN, etc.) play in digital transformation?
  • How must IoT influence transformation goals?
  • Is the 5G hype worth it?
  • How are you evaluating customer experience?
  • How will blockchain influence transformation efforts?
  • What will transformation look like at the network edge?
  • Who is doing digital transformation the right way?
  • How will AI play a role in transformation efforts?
  • Is your cloud strategy ready to support transformation efforts?
  • Vendor Spotlight: highlighting a vendor well-poised to help CSPs become DSPs (Sponsored)
  • Thought Leaders: highlighting perspectives from industry thought leaders (Sponsored)
  • Pitch a topic by clicking the button below

These topics are only the beginning. We want your perspective on the technology, trends, and solutions that are shaping the changing digital marketplace and the role of service providers in it.

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MAY 2018


Issue Theme: SUPPORT SYSTEMS

Event Alignment: Digital Transformation World (formerly TM Forum Live!)

Pipeline's May 2018 issue will discuss the dynamic and ever-changing world of support systems in the integrated communications and entertainment (ICE) market. The functions that were once the purview of clearly defined OSS/BSS silos are still essential, even if they have transformed along with the industry in which they operate. But the role of support systems has changed, new systems are emerging, and the evolution show no signs of slowing.

Some potential article topics include:

  • The new role of OSS
  • The myth and reality of ONAP
  • AI and OSS/BSS
  • Data management for SON
  • Feeding Southbound systems
  • Monetizing – and billing for – digital services
  • Consumption-based billing models
  • Monetizing IoT
  • Orchestration as an enabler
  • Optimizing omni-channel
  • Managing Customer Intelligence
  • The state of security
  • Virtual network management
  • The automation imperative
  • Assurance in the cloud
  • Supporting 5G
  • Inventory and IoT
  • Machine Learning for fault management
  • Market consolidation in the support system space
  • Perfecting Network visibility
  • Enterprise resource management
  • Fleet management
  • Applying the OSS/BSS business model to different industry verticals
  • Vendor Spotlight: highlighting a top OSS/BSS vendor (Sponsored)
  • Thought Leaders: highlighting perspectives from industry thought leaders (Sponsored)
  • Pitch a topic by clicking the button below

These topics are only the beginning. We want your perspective on the past, present, and future of support systems.

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