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In this webinar you will discover:

• How to define Customer Experience in the telecom industry
• The tools and methods to improve service quality
• The elements service providers should outsource and which should they should not
• The tools that service providers can leverage to manage many partners and subcontractors in large areas
• The customer responsibility in the service delivery chain

Featuring:

Presenters/Host:

Brian Crouthers Director of Field Operations ViaSat Communications		Robert Hess Field Operations Manager of Systems and Support ViaSat Communications
Szymon Uczciwek Manager, Field Service COMARCH		Host: Jesse Cryderman Senior Editor Pipeline Publishing LLC