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The 2014 COMET Innovation Awards

By: Becky Bracken, Scott St. John

Innovation is the watchword of our industry. Whether dazzling consumers with another game-changing technological development or driving down the cost to transport a gig of data, communications and entertainment (COMET) technologies have two simple choices: evolve or evaporate. That pressure to always move forward beyond what is possible today, to evolve, is the precise spirit Pipeline wants to recognize, appreciate and celebrate.  Pipeline's 2014 COMET Innovation Awards program was intentionally designed to provide objective, target-market validation of technological advancements by those that use them to deliver the world's most advanced COMET services…

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Lean, Mean, Machine to Machine: Supporting New Digital Services

By: Jesse Cryderman

The mobile revolution has been rapid and pervasive and, today, connectivity is being embedded into everything from cars and glasses to wigs and cows. As a result, digital services are moving beyond basic communication, collaboration, and content consumption into lifestyle, enterprise, and industry. Communications service providers (CSPs) recognize the great potential of this emerging connected world and are understandably excited--any new opportunity that has the ability to grow top-line revenue for an industry is buzz worthy…

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Asset Assurance: Bridging the Gap between OSS-BSS

By: Ashwin Chalapathy

Communication Service Providers (CSPs) across the globe continue to witness unprecedented growth in competition, due in large part to the feverish pace of the market demand for better and faster products and services.  They are responding by introducing innovative and robust service offerings; expanding and transforming their networks to support advanced technologies like 4G / LTE, IPX and M2M; and investing heavily in improving customer experience. This evolution is providing OSS and BSS software providers opportunities to enhance their offerings to enable swifter time to market, stronger integration across BSS/OSS systems, and inclusion of analytics capabilities to support agile decision making…

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Can Intelligent Data Fuel Next-Generation Telco Revenues?

By: Antti Koskela

T-Mobile has a commercial touting the fact that the carrier doesn’t have annual contracts, complete with young people heroically punching at the camera. Virgin Mobile has an ad showing off the financial benefits of switching carriers – illustrated by confetti-shooting cannons. Meanwhile, WhatsApp is providing voice and texting capabilities for $1 a year. While T-Mobile and Virgin Mobile’s ads are fun and lighthearted, they demonstrate that communications service providers (CSPs) are still focused on differentiating by price point rather than by customer experience…

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Count on Me: The Role of Professional Services for Modern CSPs

By: Becky Bracken

The business of communications service providers is more complicated than it has ever been. And despite claims by CSPs to want to simplify, network operations have increasingly become more complicated. Hybrid, multi-vendor and virtualized to varying degrees, every month brings an added complexity to monitoring and keeping these Franken-networks humming. The need for top-notch professional services and systems integrators has never been greater. Why? Growing network complexity and the diversification of services offered by modern CSPs…

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Cover your Assets: Risk Protection

By: Jesse Cryderman

Quick question: Do you have total visibility into how much revenue your organization is leaking?  Chances are, the answer is "no.” But don’t worry; you’re not alone, and there is help. As communications service providers (CSPs) transition the bulk of their business from voice and SMS to lower-margin data services, revenue assurance (RA) has never been more important. According to research from KPMG, more than 33 percent of CSPs leak in excess of 1 percent of total revenue, and 20 percent leak more than 10 percent of their revenue…

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Building Better Billing

By: Jesse Cryderman

Here’s a great way to kill a casual conversation: mention the words billing and telecommunications in the same sentence, and then smile. No one likes bills and communications service providers (CSPs), in particular, have often been at the receiving end of some harsh criticism related to their billing practices. Bills can be complicated, the impact of new service consumption isn’t always clear, and bill shock is still a very real phenomenon. For example, a math teacher based in England was recently charged more than $4,300 for downloading a Neil Diamond album while on holiday in South Africa…

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Business Intelligence: Get Schooled

By: Becky Bracken

Now is the time to get some smarts. Not just gut-check business instincts, but real-time, actionable data that can inform every aspect of the business from network operations to marketing, finance, human resources and beyond. Every C-level executive is getting all up in the nitty-gritty technology of the business—and that's a very good thing. Business Intelligence isn't something you can get it at Wharton. Only your customers, your product and your services can take you to school and help make even the most routine day-to-day decisions matter…

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COMET News: May 2014

By: Jesse Cryderman

Verizon Data Breach Investigation ReportVerizon’s 2014 Data Breach Investigations Report was made available to journalists on April, 22. The bad news: cyber-criminals are winning by collaborating and constantly evolving their attack strategies. Cyber-espionage incidents, for example, have risen more than 300 percent since the 2013 report.“After analyzing 10 years of data, we realize most organizations cannot keep up with cybercrime – and the bad guys are winning,” said Wade Baker, principal author of the report, in a press release…

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Letter from the Editor - May 2014

By: Tim Young

“We should strive to welcome change and challenges, because they are what help us grow. Without them we grow weak like the Eloi in comfort and security. We need to constantly be challenging ourselves in order to strengthen our character and increase our intelligence.” --H.G.Wells, The Time Machine One decade ago, in May of 2004, Pipeline published its very first issue. You can still read it, along with every other issue we’ve ever done, in our archives. It’s our own little Wayback Machine of sorts, and it’s interesting to look back and see not only how we’ve progressed in terms of layout and site functionality, but the growth and change in the topics we covered…

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