AT&T's Millennial Mobile Experience

By: Vishy Gopalakrishnan

It’s 2016. The network is on demand. Your office is mobile. The cloud is highly secure. And your smartphone may even be surgically attached at this point – sometimes, it’s hard to tell. We’ve grown more dependent on technology for work and our personal lives. As the workforce becomes more mobile and connected, Millennials are surging into it. They’re fueling the growth of mobile workers. Our mobile workforce should see an increase from 96.2 million in 2015 to 105.4 million in 2020.

Fresh Eyes, Fresh Perspectives

Don’t be afraid of those who question you. Fresh eyes and fresh perspectives can help point out inefficiencies. What was once the best, can now be better. My teams – and, I’m guessing, many of your teams – are getting some fresh perspective from our Millennial colleagues. They now make up 27% of my colleagues at AT&T. By 2020, they could make up 50% of the U.S. workforce.

As tech-savvy as those of older generations may be, Millennials remain “digital natives.” They have never known a world without personal computers, cell phones and Internet. They rely on technology to fulfill basic social needs. Technology also gives Millennials the voice required to help create change.

Millennials are calling for major changes in the workplace and looking to technology to make this possible. They want remote work options, flexible hours, and more intuitive communications tools. These desires are pushing their employers toward a more efficient, more intuitive – and more mobile – work experience.

With their fresh perspective, Millennials are spotlighting processes that have room for improvement. Whether pulling the team toward a cloud-based file storage and sharing system, campaigning for email or text voicemail delivery, or wondering why one system doesn’t work with another, they’re asking questions. And these questions point toward all-in-one, collaboration solutions.

Evolution of Collaboration

Our default business processes rely on using separate communication tools for each function. We hardly realize its inefficiency. Take a conference call, for example. One person takes notes in a Word document, shares it via email, and each participant breaks off to complete their tasks. At the follow-up, each person has to separately open the notes and check off what they’ve done. Then they can update the group. I’m exhausted just typing it… And this process can easily take up half – or more – of the meeting. It’s the default process, but it doesn’t have to be. 

Without Unified Communications and Collaboration (UC&C) solutions, your working materials and your conversations may be disparate. Your files may be in your email, your shared drive, your conference call system, your colleague’s computer, your video conference rooms – they’re potentially everywhere. UC&C solutions make “picking up where you left off” possible. Your materials are available in the same place you “go” for calls, video chats, IM and email. And since file access functions unite with communications functions for many platforms, you can tie together documents with relevant communications context (like email chains, calendar reminders, IM conversations, and recorded video or voice calls). 

When UC&C operates in the cloud, these capabilities are available on-the-go, just as accessible from a mobile device as from a computer. And when UC&C is fully adopted and implemented, a team’s collaboration will look very different than it did 10 years ago.


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