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2020 Trends to Watch

By: Sam Barker

Mobile messaging continues to undergo its most significant period of disruption in the form of RCS. Despite the potential of RCS, its future lies in its adoption by both operators and handset manufacturers. Operators, however, face competition from OTT (Over the Top) messaging applications, which are typically more agile and faster to develop new services. OTTs are also beginning to make moves to provide APIs for enterprises, essentially acting as platforms aimed at those who would typically use white route A2P SMS…

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Google vs. AWS in the Public Cloud

By: Danielle Royston

Across industries, CTOs recognize the scalability and cost-efficiency of the public cloud. In fact, two out of five enterprise workloads are expected to be on the public cloud by next year, leveraging platforms such as Microsoft Azure, Amazon Web Services (AWS) and Google Cloud Platform (GCP). But so far, telecoms have been late to the party. This is about to change, however, with Ovum predicting that telecom operators’ use of the public cloud is set to double during 2019. As noted in a recent Ovum report “Understanding the Business Value of Re-architecting Core Applications on the Public Cloud” by analyst Roy Illsley, “Ovum believes that for telecom companies to be able to compete in the digital world, the adoption of public cloud is inevitable…

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Implementing Ethical Artificial Intelligence

By: RJ Talyor

This holiday season, more than 59 percent of retailers will introduce new methods of presenting their products. Among those, 23 percent plan to fundamentally transform the way they present their products. What’s the one tool those retailers will use to determine how to measure their new presentation methods? Artificial intelligence (AI). AI has the power to analyze billions of data points in the blink of an eye and translate them into actionable insights. For a human, this would take an entire lifetime…

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Going Beyond Performance with Network Intelligence

By: Bernardo Lucas

For the potential of 5G to materialize, network intelligence must go beyond network performance. CSPs need critical AI, machine learning and data science capabilities in order to monetize 5G use cases, protect against fraud and network security threats, and maintain a comprehensive, real-time risk management strategy. As the industry heads into 2020, there are four key trends in the area of Network Intelligence that carriers need to consider as we enter this next decade. Network Intelligence to Monetize 5G In a sharp contrast to 4G business models that were focused on usage, operators see that the value of 5G will be on connectivity speed and quality of service (QoS)…

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Network Transformation - Driven by Disaggregation

By: Neeraj Patel

The telecom industry is undergoing another major network transformation. While the transformation of TDM to IP has ushered in innovation, mobile operators and broadband service providers are now struggling to keep up with bandwidth and performance demands of a massive number of connected devices—and with user expectations for digital service experience. According to Strategy Analytics’ May 2019 report “IoT Strategies, Connected Home Devices, Connected Computing Devices, Wireless Smartphone Strategies, Wearable Device Ecosystem, Smart Home Strategies” there were 22 billion devices connected to the Internet by the end of 2018, with predicted growth to 38…

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2020 CSP Trends

By: Robert Hingston

After years of hype, several emerging technologies are gradually becoming mainstream. The Internet of Things (IoT), Artificial Intelligence (AI) and 5G have been hot topics for several years—and will continue to be in 2020. Now more than conceptual, these technologies are undergoing real-world adoption, with real use-cases and real customers. This means that communications service providers (CSPs) need to be on the front foot when it comes to creating and delivering services that meet the demand for new types of complex communications services if they are to stand a chance of capitalizing on this multibillion-dollar market…

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Simplifying the Network Edge with SDN

By: Marc LeClerc

A storm is brewing at the network edge. The very nature of networking is evolving rapidly as an ever-greater percentage of people’s daily interactions—both business and personal—are conducted electronically via communications networks. Pervasive device connectivity, the Internet of Things, the cloud and 5G are changing longstanding relationships and supply chains, driving the need for network infrastructures that are far more agile, can accommodate applications that span multidomain networks, can seamlessly integrate with legacy digital services, and can ease the deployment of new services based on new business models that push the envelope on current network architectures and capabilities…

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Restoring Telecom Trust

By: Donald St. Denis

Let’s start with the bad news: Unwanted robocalls are killing the telephone. Enterprises struggle to reach their customers—even with calls that their customers want. The good news is that there are new, emerging technologies that will restore trust in and effectiveness of telephone service. This article will provide a high-level overview of three of these technologies and the benefits they provide to consumers, enterprises, and telephone service providers. These technologies are: 1. Call analytics for robocall mitigation 2…

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Top Telco Digital CX Complaints Solved

By: Yaron Gueta

Optimized and innovative user experiences have given OTTs an edge in disrupting telco businesses. Because of the digital-first nature of many of these OTTs, digital customer experiences are a strategic imperative for telcos in order to remain relevant. Telecom customers are among the most digitalized of all sectors. Both their knowledge and expectations of telcos’ websites and mobile apps are high—and, too often, they’re not met by carriers. To address the strategic imperative of good digital CX, telcos need to understand the most common customer complaints about their websites and apps—as well as how they can be remedied…

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Letter from the Editor

By: Scott St. John

As 2019 draws to a close, I can't help but feel a little less than satisfied.  But my expectations may have been a little overly optimistic.2019 started off with a big bang, hurdling next-generation technology out into the industry ethos. 5G, AI, IoT, and host of other trends had such great promise and their adoption had some real, tangible traction. So where are all the 5G phones, AI-driven networks, robotic workers and self-driving cars? We couldn't even get the hooverboard right.Fact is we're not there yet, and that's okay…

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Telecom Industry News

By: Scott St. John

This month, the FCC approved the transfer of control applications filed by T-Mobile and Sprint, citing the strength of the transaction in closing the US’s digital divide. November and early December also brought a bounty of partnership news, including several new or newly expanded strategic transformation partnerships between Microsoft and other industry leaders. The US Postal Service will be adopting AI to help boost package processing efficiency—just in time for the holidays—and Hitachi Vantara introduced AI technology to reduce airport traffic congestion—also in time for the holidays, we hope…

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