By: Mike Roddy - CEO, GOCare
In the rapidly evolving competitive-communications landscape, focus has shifted to a new customer-centric approach. The rise of Customer Experience (CX) has become paramount for the success of
competitive carriers, as networks and services have become increasingly commoditized. Serving as a former executive for competitive-carrier companies, and now as the CEO of GOCare, I have
witnessed this CX transformation firsthand. Today, we are also seeing a surge of network investments for broadband expansion fueled by government programs and private equity firms…
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By: Manjeet Dhariwal
Telecom service providers supply the foundation for the world’s most transformative technologies. Without them, we wouldn’t have the ability to work from home on Zoom, message our friends
across the globe using WhatsApp, or order a birthday gift from Amazon that will be delivered the very same evening. Yet, when it comes to transformation, many lag behind. Transformation was a
business imperative even prior to the pandemic. For decades, telecom service providers have been burdened with dozens—if not hundreds—of siloed systems, each serving their own vital purpose…
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By: Tiffany Brown
For 99 percent of the world’s telecommunications carriers and their customers, the concept of solving back office and operational issues has long been a pipe dream. Even for those forward
thinkers who have been looking into blockchain and following developments in the technology and use cases for distributed ledger technology, the idea of putting proprietary contract logic, pricing,
and location information on an immutable public ledger for the world to see remains largely untenable. Despite the alluring promises of the technology to resolve the very real everyday pain and
costs inflicted by the current antiquated telecom ordering, billing, settlement, and dispute environment, security and privacy protocols have rendered blockchain a non-option for any business other
than the world’s largest telecommunications carriers…
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By: Stan Hubbard
Communications service providers worldwide are on a transformational journey to provide more dynamic services that address enterprise requirements for cloud-like experiences. Many have
introduced or plan to introduce Network-as-a-Service (NaaS) solutions that combine on-demand connectivity, application assurance, cybersecurity, and multicloud-based services to help boost
enterprise productivity, business agility, and competitiveness in the digital economy. MEF recently released a new State of the Industry Report – Paradigm Shift: Automating Business Functions
Between Service Providers—a must-read for industry professionals seeking to maximize their revenue opportunities for NaaS and other next-generation services that will ultimately be delivered across
a global ecosystem of automated networks…
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By: Ritesh Mukherjee
Until recently, "cutting the cord" was code for removing TV channel subscriptions from your cable, satellite, or broadband provider bundle. These operators were the only option if one wanted to
watch premium channels like HBO or special events like the NBA finals. The advent of streaming services like Netflix, Hulu, Disney+, and others allowed folks to get their favorite shows at much
lower costs. Over time, the streaming services started adding live events and special channels to their subscriptions, making it more attractive than staying with the traditional TV channel
provider…
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By: Karen Gondoly
The fundamental shift to hybrid work forces organizations to redefine their digital transformation in ways that inherently support work-from-anywhere. Integrating the public cloud with an
organization’s existing business IT assets is one of the clearest methods for satisfying the needs of a dispersed work force. The business advantages of a distributed workforce are substantial and
multifaceted. Unrestricted by geographical boundaries, it vastly expands the talent pool from which one can recruit, allowing organizations to source the best minds and skills from around the
globe…
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By: Todd Miller
Wide area networking (WAN) has evolved over the years to its latest iteration: software-defined wide area network (SD-WAN). For a number of sound business reasons, each step in the
evolution has become more integrated with the Local Area Network (LAN) and the broader technology environment of the enterprise. As a result of this evolution, many enterprises are deciding they
need SD-WAN (or are at least exploring it as an option). This is because SD-WANs can offer many benefits for the enterprise including cost savings, improved uptime, better security, and greater
network performance…
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By: Jonathan LaCour
The cloud has become an essential part of an overall strategy for businesses seeking growth, especially with the rise of remote workforces, offering increased flexibility, scalability, and cost
savings. It also gives businesses the opportunity to become more competitive, and oftentimes more cost-effective, flexible, and scalable. The cloud is at the heart of any digital transformation
initiative. Cloud migration continues to see significant growth year over year, with public cloud services expected to reach a record $592 billion this year alone…
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By: Dr. Raymond Forbes
Cognition is the process of acquiring and understanding data and information and producing new data, information, and knowledge. This means that the knowledge of a Cognitive Network increases
and becomes more accurate with experience. It can understand the significance of changing telemetry, reason about what caused those changes, and reconfigure resources dynamically at runtime to
protect existing services and/or offer new services. A Cognitive Network thus bases its decisions on changing user needs, business goals, and network conditions, and learns experientially from its
own decisions as well as those of the operator…
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By: Oren Wool
Data center companies face increasing pressures to meet Environmental, Social, and Governance (ESG) requirements. Master planning is a critical tool for companies seeking to develop large-scale
deployments and reach their ESG goals. Master planning allows companies to create a 10- to 20-year roadmap, providing the ability to scale sustainably while considering access to land, power,
fiber, and water. In this article, we will explore how master planning is essential for meeting ESG requirements, using Maryland as a prime example of a favorable market for ESG practices…
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By: Scott St. John, Pipeline
You have to be light on your feet these days. Change is afoot, it’s accelerating at an incredible speed, and has the potential to disrupt virtually everything on a scale that hasn’t been
seen before. And disruption, we’ve seen. The global pandemic created a technological shift that changed the way we work, live, and play as a globally connected society. In the past, for example,
work from home was difficult and reserved only for sick days. Now, employers are struggling to get workers back to the office – and are having to contend with technological considerations to cater
to a remote or hybrid workforce…
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By: Thomas Board, Pipeline
This month we have covered an eclectic mix of news stories from around the world here at Pipeline. Tying into our issue theme of Achieving Operational Agility, we are bringing you rich
variety of news stories from every sector of technology spanning 5G, generative AI, quantum computing, satellite, cloud, cybersecurity, IoT, and more. This month’s top industry news stories
are summarized below. To view current breaking news in real time, visit Pipeline’s News Center, follow Pipeline on social media, or subscribe to receive our weekly telecom industry
news summary…
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