Why risk management and revenue assurance can’t be left behind when upgrading your B/OSS

By: Bernardo Lucas

It is no secret that the communications industry is experiencing a transformation without precedent. And with recent reports like that by Juniper Research noting that revenue driven by 5G will reach $300 billion by 2025, communications service providers (CSPs) across the globe are collectively investing $50 billion in operations support systems/business support systems (OSS/BSS) by 2024 in order to support the next-generation services, partner ecosystems and business models that 5G will foster.

In the headlong rush to invest in OSS/BSS, however, it's critical to ensure that a comprehensive risk management solution that integrates fraud management and revenue assurance is part of the plan— and not left on the back burner.

As CSPs begin to utilize their 5G network investments by launching services such as IoT, CSP marketing teams will start to roll out new innovative billing models. The monetization opportunities brought on by 5G open the door to a fresh approach beyond the standard rating and charging designed for connectivity usage. For example, with 5G, opportunities arise with network slicing, quality of service (QoS), WiFi hotspots, and services provided through multiple service providers. We’ve already seen some examples of innovative business models around various content streaming packages, where different resolution, type and number of shared devices become part of a CSP's service bundle.

5G network slicing is an interesting use case that demonstrates the potential for new business models to be applied in the 5G era. For example, let's consider a surveillance camera service provided by a CSP that uses two different network slices, each with different performance and cost characteristics. In this case, an Enhanced Mobile Broadband (eMBB) network slice provides low-cost connectivity, suitable for always-on low-resolution access, and uses specific tariffs and units of measurement for charging. When it’s necessary to zoom in on the camera image, users can rely on high-resolution access, which is provisioned in a more expensive Ultra Reliable Low Latency Communication (URLLC) network slice. This URLLC network slice is configured at a different charging tariff and uses a different unit of measurement for charging.


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