By: Pradeep Jain
In the rapidly evolving landscape of enterprise technology, Artificial Intelligence (AI) and Intelligent Content have emerged as two transformative forces. AI, with its capabilities of
automation, data analysis, and predictive modeling, has become a cornerstone of innovation across industries. Intelligent Content, on the other hand, represents the next evolution of content and
data management, offering advanced ways to structure and deliver information. Together, these technologies not only complement each other, but also provide a synergistic approach to solving complex
business challenges…
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By: Terence Chesire
For too long, customers have been let down by companies with outdated customer service processes. And with increasing demand for great service experiences, companies are being pressured to act
now or risk losing profit. Recent industry research indicates that 69 percent of customers say they’re likely to switch brands based on a poor customer experience and 84 percent say they’re likely
to recommend a brand based on a great customer experience. Quite simply, a great experience can be the difference between lost and loyal customers…
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By: Mari Nilsson Bjorkman
Artificial intelligence (AI) has rapidly become a focal point of innovation within the telecommunications industry, eclipsing even the much coveted 5G technology. The surge in AI’s relevance,
particularly generative AI (GenAI), has led to widespread discussion and, at times, confusion regarding its role and capabilities. One clear fact emerges: AI and GenAI are fundamentally reshaping
the landscape of service assurance for communication service providers (CSPs). From network optimization and predictive maintenance to customer experience enhancement, AI technologies are being
integrated into various strands of telecoms operations…
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By: Sanjay Basu, Ph.D, Akshai
Parthasarathy
Generative AI (GenAI) is predicted to deliver value comparable to that of the Internet. While AI technology can be considered a solution to critical challenges faced by public and private
organizations, the increasing complexity and scale of AI models are driving the need for high-performance, secure, and compliant solutions that meet the needs of large enterprises. Organizations,
including those in the public sector, must navigate regulatory requirements and applicable data privacy regulations, emphasizing the importance of sovereign clouds for data control and
compliance…
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By: Tony Martino
CSPs are looking to position themselves as essential partners, helping their customers of all sizes to transform the way they collaborate and communicate. To innovate beyond traditional voice
solutions, providers can now deliver comprehensive tools that will enhance the Microsoft Teams experience. Many enterprises currently lack confidence in the ability of Microsoft Teams to replace
their existing telephony system. Although Teams is a powerful platform, its feature set and real-time data capabilities are still evolving…
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By: Michael McLaughlin
In today's rapidly evolving digital landscape, businesses are under pressure to innovate, streamline operations, and deliver exceptional customer experiences. At the heart of this
transformation lies Intelligent Automation (IA). Over the past decade, IA has grown from a niche technology into a strategic cornerstone for organizations worldwide, with the market expanding from
$250 million to $5.63 billion in less than a decade. As IA continues to reshape the corporate world, it is clear that management and leadership are increasingly driving it, rather than the IT or
technology department, evolving from a technical focus to a more business-orientated approach…
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By: Mark Cummings, Ph.D.
Last year at this time, any company that mentioned AI in its quarterly report saw its stock go up. Those days are over. Now enterprises are struggling to show financial returns on those early
investments. There are still rewards for investment in AI, but analysts are more discriminating. Going forward, enterprises that have announced AI initiatives in previous quarters that don’t report
benefits from them in the current quarter are going to see negative repercussions. Companies that report damage from AI investments are going to see even worse…
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By: Sameh Yamany
Artificial intelligence is not only changing the game, it’s changing the rules by which the game is played. This is true of countless industries, including telecommunications. The global AI in
telecommunications market size was estimated at $1.3 billion in 2023, and is expected to hit more than $40 billion by 2033. While much is said of the impact of AI on customer service and how
network operators ― particularly Mobile Virtual Network Operators (MVNOs) ― are leveraging it to personalize their offerings and win subscribers, the real story is how AI is reshaping the
fundamentals of network connectivity and coverage…
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By: Carsten Brinkschulte
Wildfires have become a regular feature of our summer news bulletins. Once again, this year has seen loss of life in California, and fires on Greek islands contributed to a water shortage that
pushed Greece’s tourism sector towards crisis. And then there is the annual hit taken to efforts to manage climate change. Trees play a vital role in absorbing carbon dioxide, arguably making them
the most effective force to halt or reverse climate change effects. Wildfires not only undo all the hard work of planting and growing forests but also release huge amounts of carbon dioxide and
other harmful greenhouse gases into the atmosphere…
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By: Timothy Menard
When it comes to designing transit and transportation solutions that reduce traffic congestion and improve on-time arrival rates, we seem to have a problem. It seems we are focused on all the
wrong things. It’s not all about building a better vehicle, or the technology that is used inside the vehicle. And it’s definitely not about building bigger or more roads and bridges. It’s about
re-engineering the way in which cities move people around. This is important because personal vehicles, mass transit, ride-sharing vehicles, commercial vehicles, emergency first responders, and
pedestrians are all trying to get from point A to point B in the most efficient manner…
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By: Scott St. John, Pipeline
It’s hard to believe there is so much skepticism around Artificial Intelligence (AI). Some have gone so far to say AI “overly inflates the expectations” and “distracts” from business
operations. Add to that recent, underwhelming earnings reports from a few mega-cap tech companies, and you have others going so far as to attempt to redefine AI as an “Artificial Investment.”
But the reality of and momentum behind AI is undeniable, and the previously mentioned seem to be missing the point…
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By: Thomas Board, Pipeline
AI is pervading every area of tech with no signs of slowing and is our current theme. Here at Pipeline we are finding great AI developments in all our news categories. Join us as we cover
stories about the biggest tech revolution since the inception of the internet. The month’s top industry news stories are summarized below. To view current breaking news in real-time,
visit Pipeline’s News Center, follow Pipeline on social media, or subscribe to receive our weekly industry enterprise and communications technology news summary…
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