Mutare Expands Voice Security for Webex Calling with Custom Rules for Precision Call Screening

Mutare Inc., the authority in Voice Security, announced expanded functionality for its real-time call reputation intelligence solution for Webex Calling. New Custom Rules capabilities give organizations greater control over inbound call screening, enabling administrators to create tailored policies based on the calling number, called number, or a combination of both.

The enhancement extends Mutare's solution beyond broad, reputation-based enforcement, enabling precise call protection for specific destinations, including reception desks, main lines, call queues, help desks, executive lines, and other critical voice endpoints.

"Every organization has different users, call flows, and risk profiles," said Brian McDonald, Chief Security Officer at Mutare. "Custom Rules give Webex Calling customers greater control over how specific calls are handled while still benefiting from real-time reputation intelligence and automated protection."

Broad Protection. Precise Control.
Mutare provides real-time analysis of inbound calls, assigning each a dynamic reputation score on a 0–5 scale. Administrators establish reputation thresholds within Webex Control Hub that determine whether calls are automatically allowed, challenged, or blocked based on risk.

Using the Mutare client portal, administrators can now create Custom Rules based on the calling number, called number, or a combination of both and assign a specific action:

• Allow: Ensure trusted callers reach their intended destination.
• Challenge: Apply additional verification to calls requiring greater scrutiny.
• Block: Prevent specific unwanted or threatening callers from reaching protected voice endpoints.

Custom Rules can override reputation-based treatment when organization-specific requirements call for a different action. This enables organizations to tailor protection for endpoints with different call patterns and risk profiles. For example, a public-facing reception desk may require a different security policy than an IT help desk, executive line, or other sensitive destination.

Certified Intelligence, Seamless Integration
Mutare is integrated directly within Webex Calling as a Certified Call Reputation Provider. Reputation Thresholds established through Webex Control Hub provide automated, risk-based enforcement at scale, while Custom Rules provide more granular policy control.

Together, these capabilities deliver broad, automated protection with precise, organization-specific control over inbound voice traffic.

Simple to Deploy. Powerful to Control.
Webex customers can activate Mutare voice security within Webex Control Hub through the Caller Reputation Service. With no additional hardware or complex infrastructure changes, organizations can quickly begin analyzing inbound calls and establishing reputation-based policies.

"Our solution is designed to make Voice Security actionable," McDonald added. "Reputation scoring identifies the risk. Thresholds establish broad policy. Custom Rules give organizations the ability to apply that intelligence with greater precision and impact."