FCC Effectively Prohibits Eight Providers from Connecting to U.S. Networks for Failing to Reply to Robocall Traceback Requests

Companies Removed from FCC’s Robocall Mitigation Database for Failing to Comply

The Federal Communications Commission cut off eight voice service providers from connecting to U.S. networks for violating the agency’s robocall rules – specifically, failing to respond to multiple traceback requests. All providers operating in the U.S. network are required to respond within 24 hours to all traceback requests from the Commission, law enforcement, and the industry traceback consortium. Tracebacks are used to determine where and from whom illegal robocall traffic originated and are critical to robocall investigations, blocking, and other consumer protections.

With today’s action, the FCC’s Enforcement Bureau removed these companies from its Robocall Mitigation Database and ordered U.S. voice service providers and intermediate providers to stop accepting calls from these providers. Following today’s order, all providers operating on U.S. networks have two days to stop accepting all traffic from these companies. Since January 2025, the Commission has removed more than 1,400 companies from the RMD for failing to comply with Commission rules.

Enforcement Bureau Chief Hunter Deeley issued the following statement:

“The FCC is cracking down on the scourge of illegal robocalls by tackling the problem at every stage of a call’s lifecycle. Tracebacks are a fundamental tool for this effort, helping investigators find bad actors and industry to block illegal traffic. If a provider wants to operate in U.S. phone networks, they must consistently, quickly, and accurately respond to these requests and support our efforts to protect consumer from scammers.”

Additional Background Information:

The eight companies removed from the FCC’s Robocall Mitigation Database today had been ordered to correct deficiencies in their database certifications and show cause why they should not be removed. But these companies failed to respond or take meaningful steps to update their database filings. The removed providers are: Advantage Investors llc; sunstreamnetwork; Quantum Link VOIP; Summit Industries; Scissortail Communications, LLC; Globe Tech Solutions; Alpha Stream; and MMN Tech LLC.

The FCC’s Robocall Mitigation Database was established to promote transparency and effective robocall mitigation. This database is a critical tool through which the agency ensures providers are actively combatting robocalls and implementing STIR/SHAKEN caller ID authentication. Providers are required to certify that they have implemented STIR/SHAKEN on all IP-based portions of their networks. All providers must also submit robocall mitigation plans. Failure to meet these obligations can result in removal from the database and blocking of the provider’s traffic.

The FCC and its robocall enforcement partners rely on tracebacks to protect consumers. When the Commission becomes aware of concerning robocall traffic, it can work with the FCC-designated Industry Traceback Group to request call tracking information from providers along the call path of the suspicious traffic. Thus, it is essential that any provider receiving traceback requests respond promptly and with the required information. Failing to do so will result in a provider’s effective removal from the U.S. phone network ecosystem.