Chilean Operator Adds Functionality to Automate Order and Fulfillment Processes and Digitize the Customer Experience

Netcracker Technology announced today that Chile-based communications service provider Grupo Gtd has expanded its relationship with Netcracker by adding next-generation BSS and OSS features to digitize the customer experience and automate order and fulfillment processes. Grupo Gtd was already leveraging Netcracker Digital BSS and Netcracker Digital OSS and is now able to introduce new revenue-generating services to its customers more quickly while delivering an exceptional level of customer support and care.

“The inclusion of Telephony Services in our portfolio has provided us with a unified and standardized view of all B2B services, covering Customer Management, Billing, Product Catalog and Self-Service Portal,” said Daniel Ziguilinsky, CIO at Grupo Gtd.

The operator has added Netcracker Product Catalog to process all B2B services within a single ordering system and optimize end-to-end service delivery. It has also enhanced its use of Netcracker Self-Service Portal to enable business customers to manage selected services from a single customer-facing solution.

“We are excited to evolve our platform further and respond to the latest market demand with the help of our long-time trusted partner, Netcracker,” said Carlos Longeri, CFO at Grupo Gtd.

“Grupo Gtd is now in a fantastic position to adapt to new business needs in today’s rapidly-changing world,” said Fabio Gatto, General Manager at Netcracker. “Our full-stack solution provides the ability to add new features and functionality to Grupo Gtd’s growing B2B business in order to better support this critical market segment.”

Source: Netcracker media announcement