Salesforce Launches Pro Suite

Salesforce Pro Suite Launches as an Enhanced All-in-One CRM Solution for Growing Businesses

  • Pro Suite helps small businesses get the most out of their CRM as they mature, combining marketing, sales, service, and commerce capabilities in one simple, out-of-the-box experience
  • Salesforce Starter customers can easily upgrade to Pro Suite, unlocking increased customization, automation, and extended functionality
Salesforce announced the general availability of Pro Suite, a flexible, scalable, all-in-one offering to help small businesses get started and scale on the #1 AI CRM. Powered by Salesforce’s Einstein 1 Platform and Data Cloud, Pro Suite helps customers grow their operations with one ready-to-use and easy-to-implement solution.

Pro Suite expands on the capabilities of Salesforce’s Starter Suite, which includes guided onboarding, reporting templates, pre-built dashboards, and built-in AI to help small businesses get the most out of their CRM from day one. Starter allows employees to handle key tasks quickly, like tracking sales leads, managing customer service cases, sending customer emails, collecting direct payments, and more.  

Pro Suite offers a seamless growth path from Starter Suite for growing businesses with the tools they need to support more complex business processes. In addition to the functionality of Starter Suite, Pro Suite provides advanced features and more customization, such as workflow and process automation, sales forecasting and quoting, and live chat for customer service. 

Pro Suite helps businesses:
  • Increase lead generation with campaign templates, content personalization, and performance analytics to reach the right prospects with the right message, at the right time.
  • Drive faster sales with forecasting, quoting, and direct online payments to streamline revenue collection.
  • Answer customer questions fast with chat and messaging capabilities available on customer websites and apps.
  • Extend the power of AI CRM through AppExchange, Salesforce’s trusted enterprise cloud marketplace, with an ecosystem of apps and experts to drive results across any industry, department, or product. 
Source: Salesforce media announcement

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