IN THIS ISSUE
PIPELINE RESOURCES
KnowledgeCast Webinars
On-Demand Webinars

Monetizing 4G Services: Telecom Operator Survey Analysis
Speakers: Greg Coogan, Senior Marketing Manager (Convergys), Tony Jackson, Director, Telecoms Solution Strategy (Convergys)

How will you monetize your 4G network?

This webinar will present the results of an exclusive new survey of Telecom operator plans for turning 4G's promise into long-term and sustainable profits. You will learn what's occurring in the industry and key steps to take to mitigate risks and create revenue.


Network Security: A foundation for Network Integrity
Speakers: Blake Lindsay (Bell Canada), Anton Kaska (Nokia Siemens Networks), James Heath (Technology Research Institute)

Securing a telecommunications network is a challenge especially in an era of increased outsourcing and massive technology changes and growth. Network security provides a solid base for ensuring overall network integrity.


leveraging customer analytics to reduce customer churn
Speakers: Dr. Patrick Surry, Vice President of Technology, Portrait Software Shira Levine, Directing Analyst Next Gen OSS and Policy, Infonetics Research

This webinar discusses how organizations can take a forward-looking approach by applying advanced customer analytics to optimize retention programs, all while spending less money and using fewer resources.


Customer Experience Management as a Competitive Differentiator
Speakers: Sanjay Kumar (Progress Software), Kirt Schumann (Level 3 Communications), Susan McNeice (Yankee Group)

Many carriers talk about proactive customer outreach and strong, consistent experiences across interaction channels - but few make it happen! View this webinar and gain the market intel you need to define, refine, and benchmark your
own CEM strategy.


Will Your Network Survive the New Mobile Broadband Culture?
Speakers: Bob Wilkinson (Tektronix Communications), Charles S. Golvin (Forrester Research), Heather M Broughton (Tektronix Communications)

During this webinar you'll learn how to: - Turn network data into actionable information - Optimize your service mix for profitability - Ensure accessibility, performance, and service quality


The Business Case for Policy and Charging Controls
Speakers: Ed Finegold (Pipeline), Cameron Dunne (Openet), Dennis Fiore (Cisco Systems)

This webinar examines how operators can optimize network resource utilization whilst generate new revenue streams and a highly personalized experience by using Policy and Charging Controls.

Future Webinar Topics

Smarter, Faster, Better: Maximizing Networks

Communications Information Technology (CIT) solutions are helping service providers build more dynamic, converged networks that provide maximum speed, bandwidth, and support a variety of services. This will demonstrate how OSS and BSS providers are helping service providers get the most out of their networks.

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Innovation Universe: The Evolution of B/OSS

Next generation services providers need next generation business and operation support systems (B/OSS). This webinar will demonstrate how B/OSS providers are creating innovative, new solutions that are seamless, easy-to-use, and maximize the return on their CIT investments. You won't want to miss this opportunity to see how the latest solutions are helping the world's leading providers deliver next generation services and applications.

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Optimization: Stopping Revenue Leakage and Improving Operational Efficiency

Every day service providers are losing millions of dollars of revenue due to fraud, fault, inefficiencies, and other factors. This webinar will illustrate the how the latest CIT solutions are helping service providers combat revenue leakage and maximize operational efficiency.

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Service Lifecycle Management

This webinar will look at how CIT solutions are helping service providers manage services across their lifecycle. It will explore various approaches to service launches and methods of streamlining the order-to-cash process.

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Best Practices: Next Generation Billing Automation

As services, applications, and networks converge, automated billing solutions have never been more important. This webinar will illustrate how best-of-breed billing solution providers are helping service providers monetize and bill for next generation services and applications.

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Making Telco TV

This webinar will explore how leading telcos are delivering TV solutions and navigating through the competitive landscape. This webinar will also feature industry insights regarding the market size, growth strategies, and competition. Don't miss this opportunity to look behind the curtain of Telco TV.

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Building the Better Bundle

Bundling has been the key to success for virtually every type of service provider. This webinar will explore how different providers are leveraging CIT solutions to build, deliver, and manage bundled services and look ahead to what the "better bundle" of the future looks like.

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