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PIPELINE RESOURCES

Leveraging a Multi-Partner Model
To Achieve Great Customer Experience


To download webinar materials, complete the form below:


In this webinar you will discover:

  • How to define Customer Experience in the telecom industry
  • The tools and methods to improve service quality
  • The elements service providers should outsource and which should they should not
  • The tools that service providers can leverage to manage many partners and subcontractors in large areas
  • The customer responsibility in the service delivery chain


Featuring:



Presenters/Host:


Brian Crouthers
Director of Field Operations
ViaSat Communications

 

Robert Hess
Field Operations Manager of Systems and Support
ViaSat Communications


Szymon Uczciwek
Manager, Field Service
COMARCH

 

Host: Jesse Cryderman
Senior Editor
Pipeline Publishing LLC


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