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Quadient Expands SaaS Footprint

Quadient Introduces Inspire Evolve, a Cloud-based Customer Communications Management Solution, and Continues Software Strategy of SaaS Footprint Expansion

  • Inspire Evolveintroducesdigital-first cloud communications built for the future,giving enterprises the flexibility to produce omni-channel communications across every stage of a company’s growth virtually overnight
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels,announced today the global launchof Inspire Evolve, a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. Thesolution supports rapid enterprise transformation by empoweringall employees, regardless of technical expertise, with the ability tocontrol customer communications withlittle reliance on IT.With Inspire Evolve, customer communications can be maintained and delivered in the cloud by individual lines of businessin the moment they are needed.

Inspire Evolve addresses the growing demand for a powerful cloud-based customer communications solution that easily integrates with and streamlines existing technology, requiring minimal implementation lead times and helping teams rapidly design and deliver secure, personalized human-centric communications.

“As recently unveiled in the presentation of the second phase of our strategic plan, Quadient is firmly committed to bring to market more subscription-based cloud offerings, as businesses are confronted with the need to accelerate their adoption of digital solutions to ensure business continuity,” said Geoffrey Godet, CEO, Quadient. “Quadient has been recognized by the industry for having a strong vision and execution track record in the Customer Communications market. With Inspire Evolve, we continue to rapidly expand our Intelligent Communication Automation portfolio, bringing to market another strong innovation that helps our customers across multiple segments and countriesmanage their customer communications with flexibility and agility.”

The Quadient Inspire suite of solutions is the only customer communications solution on the market that offers on premise, fully SaaS and hybrid solutions. Inspire Evolve is a stand-alone solution in the Inspire Suite, which includes Inspire Flex (an onpremise and hybrid cloud CCM solution); and Inspire Journey (a SaaS customer journey mapping and orchestration solution).

“As Quadient continues to execute on its Communications-as-a-Service (CaaS) strategy, it is working toward bringing a full end-to-end, omni-channel digital experience platform to market enabling organizations to produce omni-channel customer communications at scale across every lifecycle stage,” said Kaspar Roos, founder and CEO of Aspire, a technology strategy firm specializing in CCM and digital customer experience. “CCM buyers are shifting to cloud in order to reduce operational cost while improving productivity and gaining scalability.”

Inspire Evolve is comprised of four integrated components—content author, front office, generate, and archive—that work together to deliver a secure, seamless customer experience. Inspire Evolve empowers enterprises to:

  • Transform communications in record time. Inspire Evolve makes even the most complex experiences simple by enabling intelligent communications, including one-to-one SMS and emails on-demand.

  • Empower line of business users to design human-centric content.Inspire Evolve guarantees that customers receivepersonalized messages any time, day or night. Content authors design communications according tobranding and personalization rules and use approval workflows to ensure compliance with front office employees.

  • Safely and securely connect-in-the-moment. Inspire Evolve pulls data from any source, handling scalability and security needs to create personalized, one-to-onecommunications. Built-in compliance and security certifications include HITRUST v9.1, SOC2 Type 11, HIPAA, GDPR and more.

  • Reserve IT resources for high-value efforts. With hosting in Quadient Cloud, recurring software upgrades are no longer needed, releasing key IT resources to support wider transformation programs.

“In the wake of COVID-19, it has become widely apparent that industries of all sizes need to increase the ability to have more digital, in-the-moment interaction with customers. It is a growth opportunity, as well as a requirement, that cannot be ignored,” said Chris Hartigan, chief solution officer of CXMat Quadient. “Quadient’s full, end-to-end Intelligent Communication Automation portfolio enables organizations to respond to this demand with the capability to produce omnichannel customer communications across every stage of their company’s growth. It is providing today’s agile businesses with powerful solutions that easily integrate with and streamline existing technology with minimal implementation lead times.”

Source: Quadient media announcement

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