A1 Bulgaria Successfully Completes Major Platform Upgrade with Amdocs to Improve Customer Experience

Amdocs announced that A1 Bulgaria has successfully completed a comprehensive modernization of its convergent charging platform, marking the culmination of A1 Bulgaria’s platform modernization program, which includes Amdocs’ flagship monetization and customer care solutions. With these solutions, A1 Bulgaria’s end users can now enjoy smoother interactions, quicker resolutions, and real-time access to accurate account information, elevating their overall experience.

The upgrade delivers performance improvements, including the ability to process millions of events per hour and handle thousands of transactions per second—both representing a leap in efficiency. Billing processing time has been reduced by more than half, and customer-facing interactions are now almost twice as fast, enhancing service quality and responsiveness. Additionally, backend API performance has improved significantly, while data synchronization times have been cut by over half.

"We are at the forefront of digital transformation offering innovative services to answer the versatile digital needs of businesses and end-consumers alike,” said Borislav Simeonov, Chief Technology Officer at A1 Bulgaria. “Therefore, Amdocs’ expertise has been beneficial in achieving our ambitious goals. We’ve achieved a seamless upgrade that positions us to meet evolving market demands and better serve our customers with greater speed and reliability. We look forward to leveraging these advancements to continue leading the market."

"Scalability, agility and flexibility are key to both continued growth and to meeting the rapidly evolving experience expectations of customers,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “We’re proud to celebrate this milestone at A1 Bulgaria as they deliver seamless connected experiences to their customers."

Source: Amdocs media announcement