Calix Platform Enable BSPs of all sizes to Innovate and WinService Providers Can Now Improve Efficiency of Broadband Operations Up to 98 Percent Thanks To Latest Enhancements to Calix CloudOn the heels of launching the industry’s only End-to-End Solution Strategy—giving broadband service providers unheard-of network visibility from the access edge to the subscriber premises—new Calix Cloud enhancements enable broadband operations and support to simplify workflows, proactively resolve network issues, and provision services with unprecedented speed and efficiencyCalix, Inc. advanced its breakthrough End-to-End Solution Strategy, which delivers unprecedented insights and automation across critical business functions—from the network edge to the subscriber premises. With the launch of new capabilities in Calix Operations Cloud (Operations Cloud), built on the Calix Cloud platform, even the smallest broadband service providers (BSPs) can achieve amazing efficiency across the entire subscriber-facing network. The latest enhancements to Operations Cloud enable end-to-end service provisioning for the first time. With guided workflow automation, BSPs can turn up services with lightning speed and proactively resolve service issues—while eliminating the need to touch multiple systems. Further, operations personnel can quickly identify, prioritize, and resolve critical issues—anytime, anywhere—with new customized, programmable alarm notifications. More data than ever, combined with actionable insights about network and subscriber service health, will dramatically reduce service calls, optimize productivity, and increase efficiency for both broadband operations and call centers. Innovative broadband service providers like Chariton Valley have been
using elements of the End-to-End Solution Strategy to establish an impressive
record of success in these areas. Chariton Valley has cut network alarms
98 percent and shaved 80 percent off the time it takes to turn
up subscriber services. They’ve also reduced truck rolls by nearly 40 percent.
The latest enhancements in Operations Cloud further help BSPs transform their
business models and monetize the networks they’ve invested millions to build.
Now BSPs can:
In addition, Calix Premier Success for Operations provides broadband operations with a dedicated Calix customer success manager. Working in partnership with BSPs, these managers provide valuable guidance and best practices on how to best leverage the latest capabilities in Operations Cloud so BSPs can see the full benefits of the End-to-End Solution Strategy. “One of the best decisions we made when building out our network was to go all-in with Calix,” said Bill Underhill, network coordinator at Sterling Local Area Municipal Broadband. “With the Calix end-to-end solution—the Intelligent Access EDGE, Revenue EDGE, and Calix Cloud platform—we’re able to deliver the cutting-edge services that our subscribers expect and rely on. Calix continues to extend this with the new capabilities in Operations Cloud, which will make it easier for us to provision our network and turn up new services even more quickly. Moreover, Calix stands out as a true partner that is fully committed to our success. They provide amazing resources and tools, like Revenue EDGE Enablement and Calix Success Services, that allow us to compete head-to-head with the big players and win.” “We have invested 11 years and more than a billion dollars to build the world’s most advanced platforms to enable BSPs of all sizes to innovate and win,” said Shane Eleniak, executive vice president of products at Calix. “With our End-to-End Solution Strategy, Calix stands out in the broadband industry as the only company that offers such a holistic view of the subscriber experience. The ability to see across the entire subscriber-facing network—from the subscriber’s hand through to the data center—is an absolute game-changer for our customers. Finally, BSPs are now able to use data instead of just collecting it. We are delivering on the differentiated strategy that we launched just months ago at Calix ConneXions 2021. The enhancements we’re making in Calix Cloud will raise the efficiency of broadband operations to new heights, freeing BSPs to focus on adding subscribers, innovating new services, and driving revenue growth.” Source: Calix media announcement |