Selecting a Successful OSS Billing Strategy (Cont'd)

Source : Deloitte

Therefore, the utilization of a solid OSS system that offers flexible integration capabilities, supports all IP services, and features highly automated billing functionality is essential to capture the IP service providers' full revenue earning potential.

Converged Services Billing
The OSS system's ability to combine all services on one bill is a factor that should be examined by any provider when deciding which system to implement. Converged services billing allows providers the means to include all IP services (whether they are measured usage or flat rates) in one comprehensive bill. This translates into great convenience for the customers. It also means that customers are more likely switch services from individual providers offering one or two services to a single company that can offer all services on a single invoice, making these services more "sticky."

One of the most crucial factors in determining an OSS implementation strategy is - How well does the system integrate with and manage new services from a billing perspective? Regardless if the service offered is VoIP, fixed wireless broadband, web hosting or other IP services, the OSS system must be able to support all current services and then some. Once new services become a part of the projected business plan, service providers must find an OSS system manages all aspects of the billing process. For example, if an ISP wants to add Internet hotspot access or VoIP to the service line up, will the OSS system be able to bill effectively for services with metered usage? Is the OSS system able to function within a flexible integration framework that supports all necessary network components (such as RADIUS applications and various soft switches)? Additionally, can customers with metered services view their bill online in real time? Can the OSS system break down multiple services into individual line items on the bill rather than just one lump sum? These are not just "nice features to have," but critical in terms of managing all new revenue generating services and building customer loyalty.

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