Shield and
LeapXpert Collaborate to Deliver Real-Time Surveillance Across Encrypted
Messaging Applications
Services like WhatsApp and WeChat
have become relied upon in hybrid work environments, leading to an immediate
need for tech driven compliance tools
Shield, the world’s leading Workplace
Intelligence platform for compliance teams, announces it’s collaboration
with LeapXpert, the leader in
front-office conversational solutions. LeapXpert’s Federated Messaging
Orchestration Platform (FMOP) enables the real-time control, monitoring, and
capture of conversations on mobile messaging applications such as WhatsApp,
WeChat, Telegram, LINE, Signal and more. Conversations on these applications
have become more and more prevalent in today’s work-from-anywhere environment,
including across financial firms and banking institutions, where there is an
inherent need for compliance and security.
With
regulators like the United Kingdom’s Financial Conduct Authority (FCA) dubbing
data the “lifeblood” of modern regulation,
Shield and LeapXpert offer advanced, tech-driven solutions that provide
compliance and security oversight when employees are communicating with clients
over encrypted messaging services, like WhatsApp ,WeChat and others. Encrypted
messaging platforms have become the preferred communication platform for many
customers of financial organizations with studies showing that WhatsApp usage
increased by 54% last year, and
according to the FCA, the volume of data to be processed for investigations has
risen by 200%, especially within these encrypted channels .
“Across
financial service providers and banks, it’s the end client who wants to
communicate through messaging application platforms, forcing both institutions
and regulators to work together and figure out a safe and compliant way to use
these valuable communication tools,” said Shiran Weitzman, CEO and Cofounder of
Shield. “As regulators begin to require more communication data, Shield, through
relationships with great organizations like LeapXpert, is well positioned to
seamlessly be the communication compliance resource needed by banks and other
financial institutions.”
Together,
Shield, with its proven ability to automate surveillance through its AI-powered
solution, and LeapXpert, will enable regulated employees to communicate with
their clients and external parties who are using their preferred messaging
applications from a single, centralized and enterprise-approved application. In
accordance with privacy laws like GDPR, there is a clear separation between
communication for business and personal reasons, ensuring personal, private
data is not recorded.
“Front-office
employees are adopting messaging applications for quick, relationship-driven
conversations with their customers. Enterprises must balance their governance
and regulatory requirements with their need to deliver on customer
expectations. Our award-winning FMOP was designed to answer this challenge,”
commented Avi Pardo, COO and Cofounder of LeapXpert. “By partnering with
leading companies like Shield we offer our customers a robust solution that is
truly best of breed.”
“Our FMOP
provides a centralized, unified solution that allows employees to use a single
environment to communicate to their customers regardless of the messaging
application that the customer prefers. The ability to set proactive controls on
who can share what information and with whom, monitor conversations in
real-time and record conversations for audit and governance purposes is vital
in this age of secure messaging application communication.”
Once the
data has been captured by LeapXpert, the Shield platform subjects it to the
same rigorous data enrichment, powerful analytics (using NLP and Shield’s
unique proprietary technology of Financial Context Recognition - FCR), enhanced
search tools, and proactive surveillance, as it does with all other eComms data
channels. Understanding that most financial professionals are already using
encrypted messaging platforms has lead Shield and LeapXpert to provide a
dynamic approach to the challenge of monitoring and recording encrypted
messages.
Both
Shield and LeapXpert understand the increasingly vital role of messaging
applications to financial professionals. It is this understanding that has led
Shield and LeapXpert to collaborate and provide a dynamic, robust approach to
manage the challenge of real-time monitoring, recoding and securing encrypting
messages.
Source: Shield media announcement