Consumer Cellular Expands Strategic Collaboration with Amdocs to Accelerate AI-Driven MVNE Capabilities

Amdocs announced an expanded multi-year agreement with U.S. wireless provider Consumer Cellular to bring AI-enabled capabilities to its EnablerIQ MVNE offering.

Building on the recent deployment of Amdocs’ connectX platform, the new agreement introduces Amdocs’ AI & Data Platform, Customer Experience Insights, and the amAIz Suite to enhance Consumer Cellular’s Enabler IQ Mobile Virtual Network Enabler platform. This comprehensive solution integrates advanced generative AI capabilities to streamline MVNO onboarding, automate operations, and deliver personalized customer experiences.

Amdocs’ AI & Data Platform transforms vast telecom data into actionable insights and automation-ready intelligence, while Customer Experience Insights delivers real-time, predictive analytics across key customer touchpoints. Leveraging Amdocs SaaS products spanning data, automation and AI, Consumer Cellular is positioned to achieve faster time-to-market, improved operational efficiency, and enhanced partner enablement.

“For nearly three decades, Consumer Cellular has built a reputation for delivering exceptional service and value to customers across the country,” said Elizabeth Hunter, Chief Operating Officer at Consumer Cellular. “By expanding our agreement with Amdocs, we’re enhancing our MVNE capabilities with AI-driven insights and automation—empowering our partners to launch and scale wireless services more efficiently, with smarter operations, faster onboarding, and stronger customer experiences.”

“With the rapid growth of the MVNO market, creating tailored experiences is critical for both providers and their customers,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “AI is increasingly tablestakes in providing truly personalized interactions, and we’re proud to expand our collaboration with Consumer Cellular as they harness AI to power their MVNE business. By integrating our data and AI SaaS platforms, we’re enabling Consumer Cellular to achieve greater operating agility, faster partner onboarding, and enhanced customer journeys.”

Source: Amdocs media announcement