Salesforce Announces Public Sector Certifications, AI and Automation ToolsSalesforce Announces Public Sector Certifications, AI and Automation ToolsThe new implementations and capabilities will help accelerate mission impactSalesforce unveiled new capabilities and compliance certifications across Customer 360 for Public Sector. Now, government organizations can modernize their services with pre-built, government-specific capabilities that meet stringent compliance requirements on a single automated and intelligent platform. Driving compliance: Over half of government employees say their jobs have become more digitized in the last two years, and 35% say their agency receives more security threats now than two years ago.
“With these compliance certifications, Salesforce continues to demonstrate commitment to meet the evolving U.S. government security needs,” said Dave Rey, President, Global Public Sector, Salesforce. “These new environments allow the U.S. DoD to digitally transform quickly with CRM, data, and automation, and at scale, giving them the tools they need to be more efficient.” The need for Customer 360: With post-pandemic labor and budget shortages, government organizations need to find a way to do more with less — without compromising cybersecurity or the constituent experience. What’s new in Customer 360 for Public Sector: Only 16% of constituents believe that the government has successfully used technology to improve their experiences. Agencies need to be able to tap into cutting-edge technology, including real-time data, AI, and automation, to deliver proactive personalized experiences citizens are asking for while helping them understand and access public services quickly and easily with proactive delivery of personalized programs. Automation, analytics, and intelligence capabilities purpose-built for the public sector include:
“In an increasingly digital world, citizens expect to be able to engage with government agencies, anywhere they are, without friction. And, agencies of all sizes are being asked to do more with less, so they need automated, intelligent solutions to help them modernize service and deliver experiences that are secure, efficient, and easy. With Salesforce, agencies can achieve faster time to value and accelerate digital service delivery, helping to improve mission outcomes and better engage with citizens,” said Nasi Jazayeri, EVP and GM, Public Sector, Salesforce. Source: Salesforce media announcement |