Experience Orchestration as a Competitive Edge in CXGenesys Customers Reach New Heights on Genesys Cloud CXLeading organizations turn customer experiences into competitive advantage through the power of experience orchestrationGenesys® highlights how organizations are transforming their customer engagement through the power of the Genesys Cloud CX™ platform. Genesys Cloud CX powers more than 4,500 organizations to orchestrate loyalty-defining experiences that give them a competitive edge while helping them gain efficiency and scale. Strong customer demand for the all-in-one experience orchestration platform has propelled the company's momentum with more than $2 billion total revenue reported in the last fiscal year. Virgin Atlantic, M&T Bank, Nestle Nespresso UK&ROI, Coca Cola BSSC and Admiral are just a few of the thousands of leading brands that selected or expanded their use of Genesys Cloud CX last year. As a single unified platform and orchestration engine with a strong global presence, as well as continuous delivery of innovation across digital, AI and workforce engagement management (WEM), Genesys Cloud CX supports the needs of organizations — from small businesses up to those with 20,000+ users. "The benefits Genesys Cloud CX customers are achieving speaks to the platform's ability to meet the experience goals for any organization, regardless of size, industry or location," said Olivier Jouve, chief product officer at Genesys. "Our leadership in experience orchestration enables organizations to break free from their data silos and equips them with the necessary digital and AI technologies to nurture stronger and hyper personalized relationships with their employees and customers for better business outcomes." Genesys customers are transforming how they connect with their customers using the most innovative cloud platform on the market and adopting the latest digital and generative AI innovations, such as speech analytics and auto-summarization. Highlights from last fiscal year include:
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