T-Mobile ONE Now Includes Monthly Taxes and Fees

Research firm CivicScience recently surveyed more than 800 U.S. wireless customers on behalf of T-Mobile, and the results don’t look good for carriers that add taxes and fees to their plan prices when invoicing:

• 86 percent of respondents: “It is wrong for the price on your monthly wireless bill to be more than the advertised price,” and said, “wireless carriers should include taxes and fees in the prices they advertise.”
• 6 in 10 people (59 percent) said they believe the carriers make up fees just to make more money

All those taxes and fees have carrier customers feeling fed up:

• 72 percent of respondents equated getting hit with taxes and fees on their wireless bill to getting “punched in the face” or “kicked in the stomach.”
• A full 68 percent admitted to wanting to “yell or kick things” when their carrier bill unexpectedly changes.
• And 23 percent said they get “angry,” “furious” or even “incensed and outraged” when their bill unexpectedly changes.

T-Mobile ONE enables only the customer to increase the price they pay for T-Mobile ONE. Also, customers can get up to $10 back per line every month they use 2GB or less. 

Source: T-Mobile media announcement