Colt Technology Services today expanded its On Demand portfolio, with the launch of a Voice On Demand Portal. Enterprises can now respond to changing business requirements in real time, and expand into new markets with ease, using one centralised portal to manage service numbers from order to cease in all European countries.

The fully digital ordering process marks the end of traditionally long lead times and removes the need for human interaction to create, modify and cease orders. Colt’s Voice On Demand portal supports real-time ordering, allowing companies to launch new campaigns when their business demands it, with no need for advance planning. In addition, this allows providers that resell voice services to achieve greater agility by easily managing hundreds or thousands of service access numbers on behalf of their customers with a few clicks.

As an additional benefit, regulatory information is made available via the portal so customers can  make sure they are compliant with local regulations in every country of operation.

The portal further extends Colt’s overall On Demand proposition as part of the Colt IQ Network, which includes flexible access bandwidth, convergent SIP trunking, Unified Communications as a Service and contact centre solutions provided with a pay-per-use model.

“The launch of Colt’s Voice On Demand Portal is an expansion of the Colt On Demand portfolio. It gives organisations greater agility by enabling them to react to changing business requirements in real time,” said Rajiv Datta, CTO, Colt. “Customer service is increasingly seen as a key differentiator in business performance, putting companies of every size and in every sector under pressure. Colt’s On Demand services portfolio is fully automated and available through a full service portal.  This enables customers to set up, scale up and scale down their voice network, minimising time-to-market by ordering Service Access Numbers in a few clicks and reducing administration overheads by avoiding paperwork. Enterprises should be more demanding of the network and of voice services, and with our On Demand portfolio we are challenging the status quo.”

About Colt’s Voice On Demand Portal

Colt Voice On Demand Portal is available as part of the Colt IN Services and Contact Centre Services portfolio. The Portal provides customers with an inventory of all their Service Access Numbers, a centralised view of all countries, self-service ordering and full record of orders placed. It is a fully digital process, from order to cease.

Colt’s On Demand Portal is currently available for service access numbers in Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland, Sweden and the UK, while customers can be based everywhere in the world, thanks to flexible re-routing capabilities provided by Colt as part of its value added services portfolio.

Source: Colt Technology Services media announcement