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Mobile Self-Service Solution Enables Ooredoo Subscribers To Improve UX

Ooredoo and Comptel Sign Agreement for Next-Generation Self-Service Technology

Qatar CSP Ooredo is partnering with Comptel to provide its mobile subscribers with a next-gen self-service customer experience tool that analyzes customer data in real-time to offer best next actions.

 Comptel Corporation today announced that Ooredoo Qatar and Comptel have signed agreement for self-service technology. Ooredoo is investing in the latest technology to ensure a truly next-generation customer experience for Qatar in the near future.

Thanks to a new agreement between Ooredoo and Comptel, Ooredoo will implement Comptel’s Fastermind™ solution to improve customer engagements through artificial intelligence capabilities that process and analyse in-the-moment customer data to recommend and automatically trigger the next best action.

Talking about the investment, Waleed Al-Sayed, Chief Executive Officer, Ooredoo Qatar, said: “Thanks to this technology, Ooredoo is taking another leap towards our goal of transforming our digital customer journey. Very soon we will have the ability to reach our customers in real-time, with the right messages, and interact more dynamically than ever to deliver what they need when they need it.”

Comptel’s Fastermind™ solution ensures that customers will receive more relevant and personalised notifications from Ooredoo, as well as enjoy real-time responses to service requests, promotions and more.

“Ooredoo is continuing to deliver exceptional data experience leadership in 2017 by enhancing our network and portfolio of digital services. We believe this latest technology will help further boost our customer experience and give our users the real-time service they want,” added Waleed Al-Sayed.

Juhani Hintikka, Chief Executive Officer, Comptel, said: “Comptel has a 30-year heritage in helping operators get more value out of their data, and we’re thrilled to play a role in supporting Ooredoo Qatar as it transforms its customer engagements with a data-driven approach. We look forward to seeing the impact that operators like Ooredoo can create through personalisation, both for their business and for the industry.”

The new technology is expected to be implemented soon and is the latest in a line of self-service investments the company has made this year.

Source: Comptel media announcement


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