Pizza 911, An Independent Pizza Chain, Selects
Unified Office’s Total Connect Nowsm
Communications Service with Visual Performance Suitetm
Underscores Continued Momentum for Unified
Office in the Franchise, SMB and Quick-Service Restaurant Industry
Boston, MA & Nashua, NH – Oct. 18, 2016 – Unified
Office, Inc., a
leading managed services provider offering hybrid cloud-based virtual
communications services and business analytics, announced today that a leading independent
pizza franchise, Pizza 911, has deployed its Total Connect Nowsm
service. Total Connect Now is an award-winning, unified communications
service, together with its Visual Performance Suite™ business analytics
package, that provides franchise-wide and store-level service performance and
actionable intelligence to the franchise owner.
"When we implemented
Unified Office we saw our call volumes jump immediately at our store with
revenues increasing dramatically over a very short period of time, which caused
us to double our phone
staff and the number of point of sale systems to handle the new call volume,” said John Roy, VP of Operations, Pizza 911. “Not
only does Unified Office provide superior quality VoIP service but their Visual
Performance Suite business analytics offering has provided us with
additional capabilities to further improve our operational performance. In
addition, their management portal allows me to look at my restaurant’s
operations remotely from any device. Unified Office gives us the tools that we
need to compete on a level playing field with the largest pizza franchises.”
"Pizza 911’s experience with
Unified Office is a testimony to the positive impact that we are making in the
lives of businesses across the country as we continue to transform the
communications marketplace,” said Ray Pasquale, CEO & Founder of Unified
Office. "John Roy is indeed a visionary. He understands that one can’t
apply legacy techniques and technology to serve today’s consumer. Customers
expect innovative services from us that help them cope with today’s real time
consumer and business culture. They need business tools to help them generate more revenue,
close more business, enhance their work/life balance, and change their lives
for the better. Today’s marketplace requires a visionary approach to applying
technologies to not only remain competitive but to outpace their
competition."
Total
Connect Now SM (http://www.unifiedoffice.com/voip-business-solutions/) is an easy to use
managed communications service that integrates voice and video communications,
messaging, service-level monitoring, business continuity, and business
analytics tools for the franchise owner to better manage their store
operations. Unified
Office provides an at-a-glance view of customer
service responsiveness in real-time, as well as on-demand and scheduled
reporting for any store, or combination of stores, all accessible remotely via
the Visual Performance Suite’sTM web-enabled Manager’s Portal.
- Press release from: Cathy Clarke, CNC Associates, 508-833-8533, cathy@cncassocs.com