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So, it's not surprising that when asked "if you could bang your shoe on the desk, and demand anything that you needed to succeed, what would it be?" the immediate answer from the IT Director was: "[bring] me the total package: Business Transformation, optimized business processes, what have you done for other service providers, and tell me exactly how will I succeed." For the ISV who puts together that total package, each component delivered by real experts, the projects are out there to be won.

Based on my personal experience with the Greenfield system that had all business functions communicating through the central data store, I know that highly efficient OSS/BSS environments can be defined and implemented. Being one of those SMEs focused on ensuring the carrier's success, I know that a Product Catalog-centric approach can be one key to unlocking the legacy OSS/BSS log jam for many carriers. The base of success stories is out there, and growing every quarter. While my DBA colleague has long since retired, I'm sure he'll be watching this space with interest.