Pipeline Publishing, Volume 3, Issue 5
This Month's Issue: 
Impacting the Customer Experience  
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October



Sponsors

 

Nakina Systems

The era of single-vendor, proprietary element management system (EMS) software is coming to an end.  It's inefficient. It's costly. And it's preventing major service providers from enjoying anticipated revenue streams by hindering the progress of very significant next generation network deployments.

Nakina Systems provides one platform to discover, manage and secure multi-vendor networks for large network operators worldwide. Using Nakina's software, service providers reduce their operating expenses, bolster identity management security, and improve workflow productivity by automating important operations like software upgrades, system-wide backup and restore processes, and equipment configuration. And it’s all with one system. Only from Nakina.

Links:
Nakina Systems
| So Long EMS | Products

Documents:
Security Brochure| MCI Case Study| Product Brochure

• Request Info

 


  Superior Customer Service:
How to Keep Customers Racing Back to Your Business -
Time-Tested Examples from Leading Companies
by Dan Blacharski
 

Many stores and service businesses offer the same products at similar prices, so why do some succeed and others fail? Superior customer service is the answer. This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and tricks that are easy to implement and can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.


Buy this book now

   
 

IIR’s IMS Global Congress – being held 27 November to 01 December in Geneva – will give delegates the opportunity to learn from the IMS deployment strategies being carried out at fixed operators, mobile operators and ISPs worldwide. The case studies will show how to achieve an effective migration path to IMS and how to overcome the challenges of interoperability and interworking. Attendees will also benefit from operators’ experiences of commercially deploying IMS services and of leveraging IMS to enable fixed mobile convergence.

Speakers at the event include senior experts from Telefónica, O2, Swisscom, Deutsche Telekom, Orange, Telecom Italia, mobilkom austria, Portugal Telecom, KPN, Saunalahti, ONO and Tiscali.

If you would like any more information on the event, please contact Georgina Hajdu at ghajdu@iir-conferences.com

Links:
Full Programme and Speaker List | Event Info | To register

 


 

 

Comptel

COMPTEL's Fall 2006 Convention & Expo is where you'll find the leading service providers and vendors that are building the future of communications.

For 25 years, the COMPTEL trade shows have been the premier event for the competitive telecommunications community. This tradition continues with the Fall 2006 Convention & Expo, which features the leading competitive service providers and vendors who are building and deploying broadband and IP-based networks to deliver next-generation voice, data and video services to businesses and consumers in the U.S. and around the world.

Links:
COMPTEL PLUS Fall 2006 Convention & EXPO | Company Information

 


 

 
S2Net

Webinar: Streamlining the Delivery of Triple Play Services
Date: Thursday, November 2, 2006
Sponsor: S2Net

S2Net, a subsidiary of Macquarie Bank, provides network-aware software that revolutionizes service delivery. The company is headquartered in Sydney and has offices in North America and Europe. 

S2Net's modular suite of products reduces service fulfillment costs and service to network design times. It enables you to bring new services, such as triple play, to market far more rapidly and to manage and support them far more effectively.

S2Net’s solutions are inventory system independent and delivered using a low risk approach that best leverages your investment in existing OSS infrastructure to generate a rapid ROI.

Attend this Triple Play Webinar, FREE - Register to attend

Links:
S2Net

 
 
 
Telcordia Technologies, Inc.

LTC can help make your business operations more cost-effective, your projects more successful, and your products and services more attractive. Our strengths are the breadth of experience and depth of knowledge of our team. We bring expertise in all areas of telecommunications business operations to our clients around the world: Operators and Service Providers, Product and Service Vendors, and the Telecommunications Investment Community. We deliver insightful analysis and solutions that work. Our clients expect results, and LTC International delivers.

Links:
LTC International

• Request Info


 
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