The Word from TeleManagement World (cont'd)

Sidebar: “Birds of a Feather” Flock to Metrics
There are many areas that could merit a TMF working group, but it’s not possible to cover them all. When something seems like an especially good idea – and there’s a willing sponsor – TMF will call a “Birds of a Feather” session to gauge interest in and set direction for a potential workgroup on the topic.

A remarkable number of people rolled out of bed on Day 2 of TMW – despite the previous night's martini bar – to attend to BoF session on Industry Benchmarks for OSS . The session organizers, Toni Graham, CEO of e*Tezeract, and Mike Kelly, TMF technical programs senior manager, stressed the need to identify business oriented KPIs that work for benchmarking, and that ultimately benchmarking could be handled by a third-party testing company. The real highlight of this session was the realization that there are potentially thousands of KPIs to consider, but the initial focus must be on the superstars. For executives to pay attention, the organizers argued, the benchmarks have to highlight the best of what OSS is bringing to the bottom line.

As a follow-up to our Value of OSS issue, posted in August, Pipeline will follow the progress of this potential working group. Clearly this idea is being driven by the Forum's leadership which stressed the need for success measurements and executive relevance throughout the event.

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