|The only publication dedicated to OSS Volume 2, Issue 4 - September 2005|
Ethernet OAM enables the carrier to provide fast, accurate and efficient resolution to the customer service problem. Where in the past it may have taken hours or days to resolve an issue, it can now be diagnosed in a matter of minutes and corrective action taken. The customer SLA is not compromised and the service providers benefits from reduced OPEX.
Enterprise Service Portal
Service portals allow enterprises to monitor their services. Carriers can use the statistics generated by the service aware manager to enable the enterprise to develop its own reports on the health of its services. Some carriers are already offering customer-facing tools with GUI interfaces to allow their customers to perform these statistics-reporting functions. These tools can then be charged for, providing incremental revenue to the carrier.
Portals can also allow enterprises to dynamically change the bandwidth and other parameters of their services. Once again, carriers are building these customer-facing tools and producing incremental revenues
Service Aware Management Comes of Age
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