Taking Stock - Pitting VoIP Against POTS (Cont'd)

The Customer experience is an additional area to manage and enhance with VoIP. Much like cell phone plans, VoIP offerings to customers will continue to evolve and change. As VoIP plans take on new coverage territories, pricing will fluctuate and more high-end services will be added. This means information should be updated and available real-time to reflect changes for operations, service catalogs, and pricing. This customer-based information will practically guarantee error-free provisioning.

Envisioning Success
The way to get VoIP on your side is fundamentally simple: solid Resource Management and Service Management of which Oversubscription, Traffic Management, and Provisioning are subsets. Using a robust OSS to share information across the business in a purposeful way delivers the all-important Enterprise-wide vision. This vision looks past conventional thinking and offers comprehensive Resource and Service Management abilities. The crux of this vision is Inventory Management as it fuels the entire system with data that integrates into other business operations’ components to keep a network and its customers working at full speed.

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