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Time to market

Measure the time needed for each team, process and system to:

• prepare
• test
• train
• and launch the new product

Sales Performance

• Web site “hits” on the new product compared with new orders placed
• Number of opportunities to up-sell qualified customers calling in to service representatives
• Number of sales made and lost
• Reasons for won or lost sales

Order Performance Measures

• Number of changes or cancellations
• Number of times the order was completed on original schedule.
• Time from order to cash

Service Reliability and Network Performance Measures

• Elements functioning within performance throughput and up time estimates
• Repair and replacement intervals for serving equipment
• Billable events a new service generates
• Accuracy of event detail capture for new service
• Cost of parsing and reconciling co-carrier settlements