In addition to direct software and hardware costs associated with an OSS , here are some cost and benefit factors that should be considered. This is of course not an exhaustive list, but provides some food for thought of obvious as well as a few not so obvious cost and benefit metrics.
Type of System |
Cost Factors |
Benefit Factors |
Any OSS |
Software package cost |
Staff reduction |
|
Hardware/server cost |
Reduced time to perform repetitive business tasks (provisioning, trouble handling, etc.) |
|
Network bandwidth |
Improved customer service/customer satisfaction leading to reduction of churn, improvement in ARPU |
|
Developing/training for business process analysis and enhancement/alignment with new systems |
|
|
Training staff on new system |
|
|
Conversion costs |
|
|
Auditing data accuracy costs |
|
|
OSS Customization |
|
|
Management reporting & report distribution |
|
|
Project management |
|
|
Maintenance contracts(software, hardware) |
|
Inventory |
|
Recovering lost/stranded assets |
|
|
Capex/opex efficiencies in asset management/control |
Performance Management |
|
Identification of underused or unused circuits and devices |
|
|
Early identification of impaired or failing devices and circuits |
Trouble Ticketing |
|
Reduced MTBF/MTTR |
|
|
Identification of poorly performing equipment, systems, circuits, workgroups |
|
|
Staff allocation/balancing due to workload analysis |
Provisioning |
|
Reduced time to provision |
|
|
Automated provisioning |
|
|
Reduced re-work |
