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categorize processes in both functional and business terms. The high-level process groupings are further subdivided: for example, Customer Relationship Management contains Order Handling, Problem Handling, and nine other processes. Further decomposition identifies still lower level processes: for example, Order Handling comprises Authorize Credit, Issue Customer Orders, and five other processes. In this manner, the eTOM identifies a large number of basic processes that can be further broken down into tasks that are reusable across many process flows.
The SID begins with high-level information domains that are aligned with the high-level functional processes of the eTOM. SID domains
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The SID begins with high-level information domains that are aligned with the high-level functional processes of the eTOM. |
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like Customer, Product, and Service directly correspond to eTOM functional processes. Each SID domain contains Aggregate Business Entities (ABEs), which are collections of related business entities. Several levels of aggregation may be involved for large collections of entities, so that domain-level ABEs typically contain other, smaller ABEs: for example, the Service domain holds the Service ABE and eight other ABEs. The Service ABE contains two ABEs, CustomerFacingService
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Figure 1 - NGOSS Frameworks
Figure 2 - NGOSS Contract
(used by permission of TM Forum)
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