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Next, the order orchestration can take place. As we mentioned previously, most CSPs have one foot in the legacy environment and the other in the next-gen world. That means that a cross-domain management approach is essential for tying together seemingly disparate services.
Finally, the entire process can (and must) be overseen using real-time monitoring solutions to ensure that the services are working at their optimum levels, ensuring customer satisfaction and maximizing efficiency.
A Step Beyond
CSPs are in a tough spot. They need to maximize their agility, because they face threats from every angle. Whereas, historically, CSPs only faced the threat of other CSPs (within the same access- technology playground), modern CSPs face threats from other CSPs and over-the-top providers, as well. That competitive environment demands a level of agility that wasn't necessary in the past and that a service factory approach can help deliver.
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"Why now?" Why is a service factory needed today? |
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The question some may ask is "Why now?" Why is a move to a service factory approach needed today? The truth is, a service factory approach was probably a good idea yesterday. However, given a much more complex and nuanced competitive environment, more complex service offerings, the speed at which new technologies are becoming available, and an overall economy that has end-users paying more attention than ever to quality and efficiency, the service factory promises an approach that can allow CSPs to stay ahead of the curve.
A service factory can make CSPs faster, leaner, and more responsive. In the current economic climate, these aren't just positive attributes: they're essential qualities. No longer can any company bear inefficiency if it wants to demonstrate and maintain a pattern of growth. A CSP must automate, consolidate, and deliver.
Thus, by moving a step beyond, CSPs can stay a step ahead.
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