Pipeline Publishing, Volume 6, Issue 11

	This Month's Issue:
	Cableco vs. Telco vs. Everyone

OSS/BSS in the Real World

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"While knowledge of the data may require a specific level of expertise, there are no specialized tools needed for the development," said Shear. "There has definitely been a movement in platform development that makes it accessible for most OSS/BSS developers. For instance, Windows Server now supports crucial components of multi-processing design like Non-Uniform Memory Access (NUMA) optimization. The tools are here."

Next, there is a significant hardware investment to capture all the elements required to make the most of the performance, reliability, stability and scalability enabled by advanced software design.

"Running a multi-processing data center requires a lot of specialized skills in network design, centralized storage and virtualization," said Shear. "Again, the knowledge of how the data interacts with the processors, databases and servers requires some highly focused talent."

There is no way to achieve these gains without re-architecting the software application.

Finally, organizations need to have strong control over their service capabilities and offerings in order to leverage all the advantages these advances provide. Industry standard practices for service management like those defined through the Information Technology Infrastructure Library (ITIL) and ISO/IEC 2000, help companies create, manage and measure their service delivery experience.

"It really takes all three of these elements – hardware, software and service – to take full advantage of what is changing out there for OSS/BSS providers and their clients," said Shear. "There is a lot that goes behind the scenes in making this work, but the payoff is a true transformation of the OSS/BSS."

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About Info Directions
Info Directions, Inc. designs, hosts and installs net-centric billing, rating, order management, workflow, selling and point of sale solutions for the convergent communications market. The company's CostGuard^® OSS/BSS, Advance Pay, Point of Sale and OnlineBill solutions help wireline, mobile and convergent providers eliminate the complexity of selling, activating, managing, billing and caring for their customers. With the flexibility to support diverse business models, CostGuard facilitates the meaningful exchange of information throughout the carrier organization and with its partners, suppliers and end users. With CostGuard, service providers have the foundation needed to enhance revenue, reduce costs and foster a better customer experience. Visit www.infodirections.com for more information.

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