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"One informed consumer examines the wireless industry"
In July of 2004, Tom Wiencko gave readers a glimpse of just why he hated his cell phone. Many months and many mobile rollouts later, we invited Tom back to see if he and his phone have made amends, or if there is still trouble in paradise.
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“Wireless and Cable Convergence ”
As the “triple play” rapidly becomes the “quadruple play” with the addition and integration of wireless services, the ability to offer and manage services across multiple access media becomes a key requirement for service providers. Service providers must now manage and provision services not only on their own network, but support ordering and managing services through a variety of network, content and service partners.
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"The Leased Line Data Integrity Problem and Barriers to Profitability"
Imagine that you are the manager of the hottest new restaurant in your city. It is Thursday morning and you are getting ready for the crowds that come out on the weekend. Your busiest nights of the week.
Your first task this morning is to place orders with your food suppliers to ensure that you have enough chicken, beef, and fish to satisfy all of your hungry patrons.
But disaster strikes … someone has lost the key to the refrigerated food storage locker.
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"Key Performance Indicators for Latin American Service Providers"
Tracking Key Performance Indicators Is Challenging but Imperative
Although communications service providers (CSPs) find benchmarking operational, financial and customer-facing metrics difficult, it’s no excuse for abandoning the exercise. As the Latin American communications market becomes more complex, operators are shying away from tracking and promoting key performance indicators (KPIs).
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"Scoping out mobile VoIP"
Conventional telco wisdom has generally held, over the last few years, that VoIP and wireless are both disruptive technologies. They both have the power to interrupt traditional landline voice service, and both have, to one extent or another. At the outset, VoIP and mobile were both Davids to the telcos’ Goliath. Fast forward a few years and VoIP and wireless are much less pronounced in their underdog roles, and the Davids have begun slinging stones at one another.
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